Refund Policy

Last Updated: August 10, 2023

At Anime Pilgrimage Blog, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines our guidelines for refunds and returns. Please read this policy carefully before making a purchase on our website animepilgrimage.com.

1. Digital Products

We offer various digital products on our Website, including but not limited to e-guides, digital maps, and photography collections.

1.1 Refund Eligibility for Digital Products

Due to the nature of digital products, all sales are generally final. However, we consider refund requests under the following circumstances:

• Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product and our support team cannot resolve these issues within 7 days.
• Significant Content Discrepancy: If the content of the digital product significantly differs from its description on our Website.
• Duplicate Purchase: If you accidentally purchased the same digital product twice.

1.2 Refund Request Process for Digital Products

To request a refund for a digital product:

1. Contact us at contact@animepilgrimage.com within 14 days of purchase.
2. Include your order number and a detailed explanation of the reason for your refund request.
3. For technical issues, please include information about the troubleshooting steps you've already tried.

We will review your request and respond within 5 business days. If your refund request is approved, the refund will be processed to your original payment method within 10 business days.

2. Physical Products

Physical products include printed maps, travel guides, photobooks, merchandise, and other tangible items available on our Website.

2.1 Return and Refund Eligibility for Physical Products

You may return physical products under the following conditions:

• Damaged or Defective Items: If you receive a damaged or defective product, you may return it for a full refund or replacement.
• Incorrect Items: If you receive an item different from what you ordered, you may return it for a full refund or the correct item.
• Unsatisfactory Products: If you are not satisfied with the product for any reason, you may return it in its original, unused condition within 30 days of receipt.

2.2 Return Process for Physical Products

To return a physical product:

1. Contact us at contact@animepilgrimage.com within 30 days of receiving the product.
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return request is approved, we will provide you with return shipping instructions.
4. Return the item in its original packaging with all included materials and accessories.
5. Ship the item to the address provided in the return instructions.

2.3 Shipping Costs for Returns

Shipping costs for returns are handled as follows:

• For damaged, defective, or incorrect items, we will cover the return shipping costs and send you a prepaid shipping label.
• For returns due to customer preference or unsatisfactory products, the customer is responsible for the return shipping costs unless otherwise specified.

2.4 Refund Processing for Physical Products

Once we receive and inspect your return:

• For approved refunds, we will process the refund to your original payment method within 10 business days of receiving the returned product.
• The refund will include the purchase price of the returned item(s) and any applicable taxes.
• Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

3. Subscriptions and Membership Services

We offer premium membership and subscription services that provide access to exclusive content and resources.

3.1 Cancellation of Subscriptions

You may cancel your subscription at any time:

• Log into your account and navigate to the subscription management section.
• Select the option to cancel your subscription.
• Alternatively, you can email us at contact@animepilgrimage.com with your cancellation request.

3.2 Refunds for Subscriptions

Our refund policy for subscriptions is as follows:

• Monthly Subscriptions: No prorated refunds are provided for partial months. Cancellation will take effect at the end of the current billing cycle.
• Annual Subscriptions: May be eligible for a prorated refund for the unused portion if canceled within 30 days of the most recent renewal date.
• Free Trial Conversions: If you cancel during a free trial period, no charges will be made to your payment method.

4. Travel Guides and Itineraries

We offer custom travel guides, itineraries, and travel consultation services for anime pilgrimage locations.

4.1 Refund Policy for Custom Travel Guides and Itineraries

Due to the personalized nature of custom travel guides and itineraries:

• A 50% refund is available if canceled before we begin work on your custom guide or itinerary.
• A 25% refund is available if canceled after we've begun work but before delivery of the final product.
• No refund is available after the final custom guide or itinerary has been delivered.

4.2 Refund Requests for Travel Guides and Itineraries

To request a refund for a custom travel guide or itinerary, email us at contact@animepilgrimage.com with your order details and reason for the refund request.

5. Events and Workshops

We occasionally host virtual or in-person events, workshops, and webinars related to anime pilgrimages and travel photography.

5.1 Cancellation and Refund Policy for Events

Our cancellation policy for events is as follows:

• Full refund available if canceled 14 or more days before the event.
• 50% refund if canceled 7-13 days before the event.
• No refund for cancellations less than 7 days before the event.
• Event tickets may be transferred to another person at no additional cost.

If we cancel an event, we will provide a full refund of the ticket price.

6. Exceptions and Special Circumstances

We understand that exceptional situations may arise. If you believe your situation warrants special consideration outside of this policy, please contact us at contact@animepilgrimage.com with a detailed explanation, and we will review your case individually.

7. Payment Processing Time

Please note that while we process refunds promptly, it may take 5-10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution's policies.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Refund Policy.

9. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Anime Pilgrimage Blog
5117207 千葉県桐山市北区伊藤町藤本4-9-6
Email: contact@animepilgrimage.com
Phone: +5977932103

We aim to respond to all inquiries within 2 business days.